Employees are very kind and helpful

II am angry, heartbroken, and devastated by what my family has experienced at Skye Canyon Acute Care. My father was a patient there and repeatedly complained of chest pain, difficulty breathing, and worsening symptoms. We trusted that these concerns would be recognized and addressed appropriately. Instead, when my family arrived and saw how critically ill he appeared, we insisted that his vital signs be checked. His blood pressure was found to be dangerously low, and his oxygen levels were severely decreased. He was immediately transferred to the hospital, where he was admitted to the ICU with sepsis, significant cardiac injury, kidney complications, and respiratory failure. (None of these symptoms existed prior to his stay there.) Today, he is fighting for his life. As his daughter, it is impossible not to wonder whether earlier recognition of his symptoms and a faster response could have changed the outcome. Families place their trust in healthcare facilities to recognize serious changes in a patient’s condition and to act quickly when someone is clearly deteriorating. Watching my father struggle to breathe, become unable to eat or drink, require sedation, and face the possibility of mechanical ventilation is something no family should have to endure. I am sharing our experience because patients who report pain, breathing difficulties, weakness, or worsening symptoms deserve to be heard and thoroughly evaluated. I hope no other family has to sit beside their loved one in an ICU wondering if earlier intervention could have made a difference.

I am angry, heartbroken, and devastated by what my family has experienced at Skye Canyon Acute Care. My father was a patient there and repeatedly complained of chest pain, difficulty breathing, and worsening symptoms. We trusted that these concerns would be recognized and addressed appropriately. Instead, when my family arrived and saw how critically ill he appeared, we insisted that his vital signs be checked. His blood pressure was found to be dangerously low, and his oxygen levels were severely decreased. He was immediately transferred to the hospital, where he was admitted to the ICU with sepsis, significant cardiac injury, kidney complications, and respiratory failure. (None of these symptoms existed prior to his stay there.) Today, he is fighting for his life. As his daughter, it is impossible not to wonder whether earlier recognition of his symptoms and a faster response could have changed the outcome. Families place their trust in healthcare facilities to recognize serious changes in a patient’s condition and to act quickly when someone is clearly deteriorating. Watching my father struggle to breathe, become unable to eat or drink, require sedation, and face the possibility of mechanical ventilation is something no family should have to endure. I am sharing our experience because patients who report pain, breathing difficulties, weakness, or worsening symptoms deserve to be heard and thoroughly evaluated. I hope no other family has to sit beside their loved one in an ICU wondering if earlier intervention could have made a difference.

Very professional and courteous staff is really nice very caring

Because of there poor care of my loved one, she died after I pushed this place to get an ambulance to take my mother in law to the hospital. I pushed the nurse button 3 times and no response. When I went to the nurse station no one was there except a girl dressed iis regular clothes and she was not a nurse. I told here need help and she didn’t do anything. I saw 3 persons about 30 yards post the nurse station wearing scrubs and I went and stood trying to get them to ask me if I needed help, they just keep chit chatting and ignored me. I finally asked them to get my mother in law an ambulance and they never replied back. So I said I’m going to have the receptionist call me an ambulance, then one of them asked me if she could help me. Then she followed me to the room and I told her mother in law couldn’t breathe and to get her an ambulance. I was told that they can’t do that without their doctors permission. So I said where’s the doctor? They said they don’t have an onsite doctor and they couldn’t reach him. I said that I’ll call for an ambulance myself. Then they said the doctor replied back to their text and they can now order an ambulance. The paramedics came and transported her to the ER at a hospital. The ER told me she was having a heart attack. They stabilized her several hours later and moved her to ICU. The next day she died in the ICU. This facility is no good, do not have a love one placed in this facility. Plus their employees lie about workers titles and they never return voicemails.

I had a terrible experience here. The facility looks nice (but dated) and clean, they have a large rehab facility, but there was a CNA who was was so awful to me it was just traumatizing. And instead of the nursing superiors backing me up, five people piled into my room to gang up on me and all yell at me at once! I am completely physically disabled and bedbound from juvenile autoimmune arthritis. To have five people coming to yell at me at 8 in the morning because I was upset about being woken up by being grabbed by the arm without my permission while I was sleeping is frightening to say the least! There were quite a few CNAs there who were very rude to me, but this one was just beyond anything. What happened is, this woman, ironically named “Patience”, barged into my room, turned on all the lights, shouted “Good morning!”, grabbed my arm and tried to take my blood pressure before I was even fully awake. Being touched in any way without your permission is legally ASSAULT, so I was very disoriented and disturbed by being assaulted first thing in the morning and I automatically drew my arm back and shouted in distress. Instead of apologizing, Patience kept trying to grab me so I yelled at her to get out of my room. But instead of leaving she began to yell back. Then the nurse and the nursing supervisor came in and I told them what happened, as calmly as I could given the circumstances. But instead of getting Patience out of my room they also started berating me, two more CNAs came in, and then Patience started SCREAMING at me. I felt extremely threatened and attacked and without thinking I tossed my cup of cranberry juice at her. Not the cup, just the juice. But most of it landed on the supervisor. (Who by the way, was either stupid or insane or both, since she kept insisting that I was in a hospital, not a skilled nursing facility, and it was an “acute care” NOT “POST-acute”. I tried to explain her mistakes but she refused to listen to me.) They acted as though I had thrown a deadly weapon, rather than some completely harmless juice, and took away everything within reach, including my CALL BUTTON. I am completely disabled and CANNOT get out of bed without excruciating pain. Despite this they left me completely stranded after threatening to call the police on me. I told them if they did that I would be pressing charges for assault. So they all left me with no assistance in my room. After a while I had to go to the bathroom but I had no way to call for a bedpan. They wound up not calling the police. Smart move because I obviously had a better case than they did. Instead I called the police after they gave me the phone back a couple hours later. I will leave it to your imagination as to how I dealt with the bedpan situation. The next day they made me go to a hospital, for no reason. From there I went to a different SNF because I obviously would NEVER go back to Skye Canyon. Besides that, they take blood draws two times a week which is completely unnecessary and probably dangerous because that is a LOT of blood loss. I even asked the doctor why they did that and she gave a very generic answer that they are “checking for diseases.” Well, yes, that is ALWAYS what blood draws are for, but it does not answer why it needs to be done that frequently in a non-acute, long term facility. I told the doctor as much and that I would not be doing them if that was the only explanation she could give and she said OK. Also, in my last blood tests I was anemic so it’s very dangerous to be giving that much blood that frequently. It is my right to refuse any medical procedures so I refused to get the blood draws (which were done at 2am for God knows why), but the nurse gave me a VERY hard time about it even though I explained everything as above. She said I at least had to do it once a week, but that is still too much and unnecessary, so I still refused.

Very friendly and cooperative staff

10 great place

Very great staff, always willing to help. They helped me to where I could walk out of here and go home.

Very friendly staff and everyone goes out of their way to assist

Great staff. Friendly and competent. Very attentive to patient. Food is very good and plentiful

Most everyone was so pleasant and kind. There was one CNA that was not but we really enjoyed especially Megan and Sarah. Very nice to have met and worked with you

My brother, who is mentally challenged from birth, has been in and out of this rehab and hospitals waiting to have his prostate removed or reduced. It will be about two months when we are , hopefully , able to go back home. These folks are the best. Everyone is loving and caring. I feel very comfortable with him here. The food is good, gained lbs, and the activities are really fun, especially if you dont like TV. Don’t hesitate to send your loved one here.

I’ve had the pleasure of meeting a few members of your team, and they have been exceptional. Based on that experience, I am confident the rest of the staff reflects the same level of excellence. The facility itself also offers a consistently warm and welcoming atmosphere from the moment you enter.

The staff is very helpful and patient. They are really informative when questions are asked about treatment and any future plans. The staff made my mother-in-law feel safe and cared for. I recommend this facility.

My husband is a patient at Skype Canyon Post Acute Center. The customer service/care is phenomenal. My husband is well taken care of, which makes me happy.

The GYM was the best part of rehabilitation the OT staff is knowledgeable and caring I give the team of professionals five (5) stars can’t thank them enough !

Very clean facility and professional staff.

I just had to compliment Brawnsi, who helped me find my mother a rehab facility after her hip surgery. She was kind, patient, and knowledgeable. Just the person I needed during a stressful time. Thank you! Skye Canyon has exceptional care from start to finish. The staff was attentive and dedicated. It was also great to have a private room where I was able to stay the first night with my mom to make sure she was comfortable. Thanks again for all the great work you do!

My family recently had a loved one stay at Skye Canyon Post Acute, and we’re really grateful for the care they received. The transition into a post-acute setting can be overwhelming, but the staff made the process feel much smoother than we expected. The nurses and therapists were patient, attentive, and always willing to answer our questions.